Due to the custom nature of our products, we do not offer refunds. However, your satisfaction is our priority. If you receive a defective product or are missing an item from your order, please contact us within 7 days of receiving your order, and we will gladly work with you to find a solution.
Eligibility for Resolution
To be eligible for a resolution (replacement or store credit), the following conditions must be met:
You must report the issue (defect or missing item) within 7 days of receiving your order.
You must provide clear photographic evidence of any defects.
For missing items, please double-check all packaging materials, as smaller items may be easily overlooked.
Non-Eligible Situations
We cannot offer resolutions for the following:
Issues reported after 7 days of receiving your order.
Damage caused by misuse, neglect, or improper handling.
Slight variations in color or appearance due to the custom nature of the product.
How to Request a Resolution
Contact us at honeywreck@gmail.com with your order number and a detailed description of the issue.
Attach clear photographs of any defects.
For missing items, specify which item(s) are missing.
Resolution Process
Once we receive your request, we will review the information and determine the appropriate resolution. This may include:
Replacement: we will create and ship a replacement product at no cost to you.
Store Credit: we will issue a store credit for the value of the missing or defective item, which can be used for future purchases.
Shipping
If a replacement is approved, we will cover the shipping costs. You will not be responsible for returning the defective item unless specifically requested by us.
Need Help?
Contact us at honeywreck@gmail.com if you have any questions or concerns.